FAQ
Orders
Can it be delivered to the outer islands of Taiwan?
Yes, it will be limited according to the Kerry freight delivery area. It is expected to be delivered within 3-7 days, and the delivery time may vary due to weather conditions and ship schedules. Additional shipping charges apply according to remote areas.
How do I check the status of my order?
Please click "My Account" and then go to "Orders" to check the processing status of the order.
What should I do if I forget my password?
If you forget your password, please click "My Account", click "Forgot Password" and then enter the registered email/mobile number, the system will automatically send a password reset notification to you, and please follow the notification steps to reset password.
Can I cancel my order?
If you want to cancel, please be sure to contact the LINE@ contact specialist to inform the order number and cancellation reason before remittance, we will serve you as soon as possible.
Wine
Is there any sediment at the bottom of red wine safe to drink?
Red wine is fermented by natural grapes, so the precipitation of grape skins and anthocyanins at the bottom is a natural phenomenon and there is no health concern. If you are worried about affecting the taste, you can use a filter or a decanter with a filter function to filter it. Drinking and eating will not have a negative impact on your health.
Why does the wine taste different from last bottle ?
The wine is made from pure grapes, not artificial flavors and alcohol.Therefore, even in the same winery,the flavor and taste of the wine will vary slightly according to the temperature, rainfall, and soil of each batch of grapes. This is a normal phenomenon, please enjoy it with peace of mind.
Why is there no expiry date marked?
As long as the wine is properly preserved, it can be preserved forever, but the flavor of the wine will change every year. It is recommended that the wine with an alcohol concentration of 7.5~8 degrees has the best flavor in about 5 years, and the Bordeaux wine has the best flavor in about 20 years. All wines should be consumed as soon as possible within a week after opening to avoid acidification and deterioration.
Other
If you still have any questions that cannot be answered above, please contact us at Castle ManorLINE@ and we will answer you as soon as possible!
